AI Practice · Innovation Hub

Agentic AI.
From Discovery
to Production

in 12 Weeks.

We design, build, and deploy autonomous multi-agent AI systems for enterprise workflows — LLM-agnostic, enterprise-grade, with measurable ROI before you scale.

agentic-runtime · live
MULTI-AGENT PIPELINE
OrchestratorRunning
Data AgentActive
Reasoning AgentActive
Action AgentDone
90%+
KB Accuracy
95%+
Self-Service
35%+
MTTR Reduction
12
Weeks to Production
70%
of AI Projects Fail to Scale*
90%+
KB Generation Accuracy
35%+
MTTR Reduction
The Challenge

70% of AI Projects Fail to Scale

Most enterprises run proof-of-concepts that never reach production. The gap between a demo and a deployed, measurable system is where value gets lost — because organizations lack a systematic approach.

No Systematic Approach

Traditional AI projects lack the rapid experimentation frameworks needed to identify high-value use cases before committing.

Constant Human Oversight

Traditional AI requires manual intervention at every step. Agentic systems plan, execute, and adapt autonomously.

No Guardrails

Autonomous agents without safety layers create compliance risk. Enterprises need enterprise-grade security — SSO, audit trails, access governance.

Scarce AI Talent

Building an internal agentic AI team takes years. Most enterprises can't hire fast enough to keep pace with the technology.

AI team working together
Our Method

The Agent Factory
Process

A repeatable framework that takes you from problem statement to a live agentic system — in weeks, not quarters. Enterprise-grade, with measurable ROI before you scale.

Discovery & SetupArchitecture design, infrastructure setup, data source integration.
Agent DevelopmentAutonomous agents with planning logic and feedback loops.
Training & OptimizationAgents trained on your data, parameters fine-tuned.
Validation & SafetyBusiness testing, guardrails, access governance, compliance.
Deployment & ScaleProduction launch, monitoring dashboards, continuous improvement.
12 weeks to productionRobust governancePlatform agnosticQuick deploymentMeasurable ROI
Agentic AI Use Cases

Multi-Agent Systems That Work Autonomously

Each solution is a coordinated system of AI agents — not a single model — handling planning, execution, and adaptation end-to-end.

Lead Nurturing Engine
Sales

Lead Nurturing Engine

The Problem

Sales teams lose high-intent leads due to delayed follow-ups, inconsistent engagement, and lack of personalization.

Agent Roster
Lead Qualification AgentEngagement AgentConversation AgentOffer Optimization AgentSales Copilot Agent
Key Benefits
2–3x increase in lead conversion rates
40% reduction in manual follow-ups
Always-on personalized engagement at scale
AI-Powered SDLC
Engineering

AI-Powered SDLC

The Problem

Software and ML development cycles are slow, fragmented, and heavily reliant on manual coordination across teams.

Agent Roster
Data Science AgentFeature Engineering AgentModel Optimization AgentMLOps AgentSRE AgentRelease Notes AgentScrum Master AgentDiagnostic Agent
Key Benefits
30–40% faster development cycles
Reduced dependency on manual coordination
Continuous optimization of models and systems
Customer Support Resolution Agent
CX / Support

Customer Support Resolution Agent

The Problem

Traditional chatbots handle only FAQs while complex issues still require manual intervention, leading to delays and high costs.

Agent Roster
Intent AgentResolution AgentBackend Action AgentEscalation Agent
Key Benefits
30% ticket resolution automation
Reduced average handling time by 30–40%
Improved customer satisfaction with faster resolution
Real-World Applications

Deployed Across Every Industry

Proven use cases from live client deployments — each with measurable outcomes.

Accounting & Finance
Industry

Accounting & Finance

5 use cases
Smart Expense Receipt Capture & Auto-Accounting

Finance teams manually re-entering receipt details and tax codes, causing reimbursement delays and frequent coding errors.

Faster reimbursements, reduced coding errors, improved VAT/GST reclaim accuracy.

Vendor Master Data De-duplication

Duplicate vendor records and incorrect entries led to increased reconciliation effort at month-end.

Improved vendor data quality, enhanced spend analytics, stronger audit governance.

Customer Retention Program

Regional bank losing customers after fee changes with no visibility into who was at risk or why.

Increased retention, reduced incentive spending, clear guidance for targeted service actions.

Process Automation (KYC & Claims)

Life insurer manually processing KYC, invoice, and claims data — long cycle times and SLA misses during high-volume periods.

Significant reduction in processing time, improved accuracy, and lower operational costs.

Anomaly Detection

Payment platform's critical failures were hidden in noisy dashboards — customers reported issues before internal teams.

Faster root-cause identification, reduced customer impact, improved service reliability.

Retail
Industry

Retail

5 use cases
Sales Forecasting for QSR

Leading US quick-service chain with under-forecasting issues directly impacting labor and inventory planning.

Improved forecast accuracy by 7%, better labor & inventory planning, enhanced profitability.

Call Center Agent Assist (RAG)

Support agents unable to find real-time product, inventory, and policy info — causing long calls and inconsistent answers.

20% reduction in handle time, improved first-contact resolution, new agents performing like veterans from day one.

Demand Prediction

National grocery chain experiencing stockouts on promoted items and excess inventory on slow movers, especially around holidays.

Higher product availability, lower inventory holding costs, improved customer satisfaction.

Customer Segmentation

Beauty e-commerce brand using generic campaigns for all customers — low repeat purchases and high unsubscribe rates.

Lower acquisition costs, higher message relevance, improved repeat purchase rates.

Cross-sell Prediction

Checkout add-on recommendations lacked relevance — low attach rates and customer disengagement.

Increased average basket value, higher recommendation relevance, reduced customer fatigue.

Healthcare
Industry

Healthcare

3 use cases
AI-Powered Conversational Chatbot

Regional health insurer overwhelmed with routine coverage and claims calls — over 60% of calls were simple, repetitive questions.

35% call deflection, reduced average handle time, lower operational costs, improved CSAT scores.

Patient Burden Analysis in Clinical Trials

Manual burden assessment from trial protocol documents was time-consuming, inconsistent, and slowed trial design.

Automated and objective burden scoring, reduced manual effort, improved trial design, higher patient participation.

Smart Recordkeeping

Physicians spending hours after-hours finalizing notes and correcting billing codes — productivity loss and revenue leakage.

More time for patient care, fewer claim denials, higher-quality clinical documentation.

Manufacturing
Industry

Manufacturing

2 use cases
IoT-based Backflow Preventer Health Monitoring

Manual field engineer inspections for backflow preventer health — time-consuming, labor-intensive, error-prone, and costly.

Automated monitoring saving up to USD 8M annually. Early visibility through Power BI dashboards and Power Apps.

Customer Contact Data Management

Warehouse company with redundant contact records causing wrong-person communication failures and increased marketing costs.

Golden records with 95%+ precision, reduced marketing expenses, improved campaign hit rates, stronger data governance.

Proven Outcomes

Measurable Results, Not Just Demos

These are real outcomes from CBS-deployed Automation & Agentic systems — ROI-based delivery, not research papers.

90%+
Automatic KB Generation Accuracy

Agents auto-generate knowledge base articles from resolved tickets — dramatically reducing analyst workload.

90%+
Resolution Notes Accuracy

AI-generated resolution notes and plan summaries accepted by service teams on first pass.

95%+
Software Deployment Self-Service

Employees self-serve software requests without IT intervention through autonomous deployment agents.

70%+
Repeat Incident Coverage

Self-service resolution for repeat incidents, with 80%+ accuracy on automated responses.

35%+
MTTR Reduction

Mean time to resolution cut by over a third through autonomous incident routing and resolution.

80%
Customer Prep Acceptance Rate

AI-generated prep decks for customer calls — pulled from internal sources — accepted without major edits.

AI team building systems
Agentic AI Practice · Agent Factory

From Whiteboard to Working Agent in 12 Weeks.

Our Agent Factory is a repeatable framework that delivers working autonomous systems — with measurable ROI — before you commit to scale. Enterprise-grade. Platform agnostic. Built for production, not demos.

LLM-agnostic: OpenAI, Llama, Claude, or your stack
Enterprise security: SSO, audit trails, access governance
Pre-built agent templates across 6+ industries
Phased delivery with ROI gates at each milestone
Why Cloud Base Solutions

Built for Enterprise. Delivered Fast.

OpenAI · Llama · Claude

LLM-Agnostic

OpenAI, Llama, Claude, or your existing model — we build on the best stack for your use case, not what we're locked into.

SSO · Audit Trails · Governance

Enterprise Security

SSO, audit trails, access governance, and data residency compliance built in from day one — not retrofitted.

Measured Outcomes

ROI Before You Scale

We use an ROI-based delivery approach. Not every use case needs an agent — we help you find the ones that do.

Ready to Build Your First Agent?

Start with a 2-week discovery sprint. We'll map your highest-value AI use case and deliver a working prototype.

Start the Conversation